Privacy Policy – Best Car Trader
Last Updated: June 30, 2025
At Best Car Trader (LMCT 12414), a licensed used car dealership located at 14 Second Avenue, Box Hill North, VIC 3129, we are committed to protecting your privacy and ensuring the security of your personal information and confidential documents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us — whether in person, over the phone, or through our website (bestcartrader.com.au).
1. Information We Collect
We may collect personal information from you when you:
- Inquire about or purchase a used vehicle
- Arrange finance, trade-ins, or test drives
- Contact us via phone, email, or our website
- Visit our dealership
This may include:
- Personal details: Name, address, phone number, email address
- Identification: Driver’s licence number, date of birth
- Financial information: Bank or credit details (only when arranging finance)
- Vehicle information: Registration, VIN, trade-in details
- Confidential documents: Roadworthy certificates, PPSR certificates, transfer forms and other documents required by VicRoads
- Any other details you provide in inquiries, feedback, or complaints
2. How We Use Your Information
We use your information to:
- Process vehicle sales, trade-ins, finance, and registration transfers
- Comply with Victorian laws including the Motor Car Traders Act 1986 (Vic), Road Safety Act 1986 (Vic), and VicRoads requirements
- Respond to your inquiries and complaints
- Contact you about vehicles or services (only with your consent where required)
- Improve our customer service
3. How We Share Your Information
We only share your information when necessary and always in accordance with the law:
- With finance providers, insurers, or VicRoads (for registration and transfer purposes)
- With trusted service providers who assist us (e.g., IT and document storage providers) under strict confidentiality agreements
- With regulatory or law enforcement authorities when required
We never sell your personal information or confidential documents to third parties for marketing purposes.
4. How We Protect Your Information
We take strong measures to keep your data safe:
- Physical records are stored in secure premises at 14 Second Avenue, Box Hill North VIC 3129
- Digital records are protected by passwords, encryption, and restricted access
- Only staff who need the information to perform their duties can access it
- We regularly review our security practices
5. Handling Privacy Complaints
We take your privacy seriously and respond promptly:
- How to lodge a complaint:
Use the Complaints page on bestcartrader.com.au, or contact us directly:- Email: info@bestcartrader.com.au
- Phone: 0400 911 757
- In person: 14 Second Avenue, Box Hill North VIC 3129
- Our response: We will acknowledge your complaint within 24 hours and aim to resolve it within 72 hours on working days (Monday–Friday, excluding public holidays).
- If you are not satisfied: You may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or Consumer Affairs Victoria at www.consumer.vic.gov.au.
6. Your Rights
You have the right to:
- Access the personal information and documents we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Request deletion of data (subject to legal retention requirements)
Simply contact us using the details below to exercise these rights.
7. Contact Us
Best Car Trader (LMCT 12414)
14 Second Avenue, Box Hill North VIC 3129
Phone: 0400 911 757
Email: info@bestcartrader.com.au
Website: bestcartrader.com.au
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on bestcartrader.com.au and at our dealership.
